Logistics Supervisor

phoenixNAP is an IT Services Company, offering a wide range of services including Data Centre Colocation, a variety of Cloud Services, Data Backup and DRaaS, and Security Services. In addition to our main Data Center in Phoenix, we operate out of over 17 other locations worldwide. Between these locations, we maintain an extensive infrastructure to support all of our customers’ growing business needs. This allows us to offer a high level of availability, redundancy, and fault tolerance to our clients. Through our partnership with industry-leading vendors, we are able to offer our customers the latest in cutting-edge technology. We comply strictly within PCI DSS standards and are accredited twice yearly. 

The Logistics Supervisor role involves the purchasing, inventory, tracking and distribution of IT related assets as well as shift supervision. Additional duties include: the management of software acquisition, maintenance renewals and costing. This position will involve all aspects of hardware and software asset management, as well as shipping logistics.

Location: Phoenix, AZ

Working hours: 40h/week, Monday-Friday


Key Job Responsibilities: 

  • Provide supervision and guidance to the asset management team in conjunction with manager.
  • Procurement and management of IT related hardware and software.
  • Support contract execution and compliance, which includes managing maintenance renewals with high quality and the consumption of software contract related services.
  • Drive strategic improvement of hardware and software asset management processes, tools and governance.
  • Maintain and create relationships with vendors and contact vendors for quotes and pricing.
  • Review quotes for accuracy and create purchase orders for the acquisition of technology products.
  • Track orders through the entire order and shipping process until delivery is made.
  • Complete all appropriate paperwork.
  • Collect information for budgeting, software compliance and inventory.
  • Respond to requests from end users, managers, developers, and team members for specific IT hardware and software asset management data information.
  • Allocate and track software assets for external and temporary use cases.
  • Resolve pricing issues and order delays with vendors, while keeping the end user notified of status.
  • Assist with the preparation, organization and completion of time sensitive projects via ticketing system and end user correspondence.
  • Correspond with business and technology partners to coordinate and fulfill internal/external IT needs globally.
  • Analyze information, guidelines and requirements from different sources to evaluate alternatives and make effective judgements.
  • Resolve pricing issues and order delays with vendors, while keeping the end user notified of status.
  • Other duties as assigned.

Key Skills and Qualifications: 

  • 2 – 3 years experience as a shift supervisor or team lead is preferred.
  • Previous work experience with computer hardware and software.
  • High degree of professionalism.
  • Excellent written and verbal communication skills.
  • Excellent ability to manage multiple high priority efforts / competing priorities and flexibility to adjust to changing requirements, schedules, and priorities.
  • Self-driven and resourceful to achieve goals independently as well as work well within teams.
  • Ability to deal tactfully with vendors, suppliers and contractors who provide a broad spectrum of software application products and services.
  • Software licensing experience preferred.
  • Must be able to learn, understand and apply new technologies.
  • Excellent verbal and written communication skills with the ability to interact with both technical and non-technical personnel.

This is an exciting opportunity to work with a highly innovative and creative team, in a great working environment. A competitive salary and benefits package will be offered to the right candidate.